Privacy Policy

The information handled by an online casino will depend on how you use the website and the services available to you. We collect information that you provide directly, information created when you use your account, and technical information received from your device or browser. Some information may be required before an account can be opened or certain services can be used.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and other information used to create and manage your player account. We may also keep records of messages, enquiries and support interactions so that questions can be handled consistently and account issues can be investigated.

Identity and verification information

To help confirm that an account is being used by the correct person, we may handle identity information and verification documents. These may include documents or details needed to confirm identity, age, residence, ownership of a payment method or the source of account activity. Verification information may also be used for security, responsible operation of the service and anti-fraud checks.

Payment and transaction records

We may record deposits, withdrawals, wagers, account balances, bonuses or other account movements where relevant to the services provided. Payment information may be handled by payment providers or other service partners. We may receive information needed to confirm a transaction, but full payment credentials may be processed directly by the relevant payment provider rather than stored by the casino website.

Device, usage and cookie data

When you visit or use the website, we may collect technical details such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, referral details and the dates and times of activity. We may also collect information about how features are used, including login events, navigation and session activity. This information helps with website operation, security, troubleshooting and service improvement.

Personal information is used for purposes connected with providing and managing the casino service. We seek to collect and use information that is reasonably relevant to those purposes and to handle it in a way that is consistent with this Privacy Policy.

• To create, maintain and administer your player account.
• To confirm identity, age and account details where verification is required.
• To process deposits, withdrawals and other account transactions.
• To monitor activity, identify unusual behaviour and carry out security and anti-fraud checks.
• To provide customer support, answer questions and resolve complaints or technical problems.
• To maintain, test, personalise and improve the website and its features.
• To send service messages about your account, transactions, security, changes or other important matters.
• To send marketing communications where permitted and where you have given consent or another lawful basis applies.
• To comply with applicable legal, regulatory, court or law-enforcement requirements.
• To protect the rights, property, safety and security of the website, players and service providers.

Some information may be combined for these purposes. For example, account, transaction, device and verification information may be reviewed together to protect accounts and detect activity that may be unauthorised, misleading or fraudulent. Automated tools may assist with security, risk assessment, personalisation or operational decisions. Where appropriate, additional review or information may be requested.

Sharing with service providers

Information may be shared with carefully selected providers that help operate the website. These providers may support payment processing, identity verification, fraud prevention, hosting, information security, customer support, communications, analytics or technical maintenance. They should receive only the information needed for their role and are expected to handle it securely and consistently with applicable requirements.

Information may also be disclosed where necessary to comply with a valid legal request, protect the website or another person, investigate suspected misuse, enforce applicable terms, or support the prevention and detection of crime. If services or business operations change, information may be transferred as part of that change, subject to appropriate protections.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember preferences, keep sessions working, understand website use and support security. Some cookies are necessary for core functions, while others may help with analytics, performance or relevant communications.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect how the website works, including account access or features that require an active session. Browser settings can also allow you to remove cookies already stored on your device. The available controls depend on the browser and device you use.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and restrictions on who can view information. No website, device or method of transmission can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored electronically or in other records and may be handled by service providers located in Australia or other places, where appropriate safeguards are used. Access to information is limited to people and providers who need it for an approved business, security, support or legal purpose.

We keep information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer needed, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may be subject to reasonable identity checks, exceptions and legal or operational limits. We may need to retain some information even when a deletion request is made, including records that must be kept for a period required by law.

• Access: you may ask for information about the personal information we hold about you and, where appropriate, request a copy.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. Deletion may not be available for records that must be retained.
• Marketing consent: where marketing is sent on the basis of your consent, you may withdraw that consent at any time. You can also use an unsubscribe option included in a marketing message where one is available.
• Questions or complaints: you may contact us about how your information is handled or raise a concern about a privacy matter.

How to make a request

To exercise your rights, request access, ask for correction or deletion, withdraw consent to marketing, or ask a privacy question, contact support@tikitakacasino.best. Please explain what you are requesting and provide enough information for your account or identity to be located. We may ask for reasonable information to confirm that a request has been made by the relevant account holder. This helps protect personal information from unauthorised disclosure.

If you withdraw consent to marketing, this will not affect the lawfulness of marketing sent before the withdrawal. Service and security communications may still be sent when they are necessary to operate the account or provide important information. We will consider privacy requests and respond in accordance with applicable requirements, although the timing and outcome may depend on the nature of the request and any information that must be retained.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page with a revised effective date where appropriate. Players should review the Policy periodically, particularly before continuing to use the website after a material change.

If you have questions about this Privacy Policy or the way your information is handled, please contact support@tikitakacasino.best. This Policy should be read together with any other notices or terms displayed on the website that explain how specific services, promotions or features operate.